[ The PC Guide | Troubleshooting
and Repair Guide | Obtaining Technical Support ]
Calling For Technical Support
The telephone can be one of the very best tools for troubleshooting many PC problems.
The reason is simple: you (hopefully) will be able to talk to a human being, and a
knowledgeable technical support person is far more useful than any automated system or web
site. The problems of phone-based technical support are of course well-known to anyone who
has actually tried to use it: frustration, expensive phone bills, green technical support
people who know less than you do, etc. Knowing how to do it properly can be the difference
between a successful call and one that turns into a nightmare.
Next: Information to Have Available Before Calling
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