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Information to Have Available Before Calling
You may end up spending a fair bit of time on the phone before you actually get the opportunity to speak to someone when you call for technical support. Once you get someone on the line, your objective and that of the person taking the call is usually pretty much the same: get the problem resolved and get off the phone. (The problem is when you end up with a technical support person who wants to skip the first part and just get to getting off the phone.)
The best way to ensure that your technical support session goes smoothly and quickly is to have all the information that you will need for the session available for the technical support person before they get on the line. Doing your homework in advance is important, especially if you are paying for the call.
The type of information you will be asked for depends to some extent on what sort of company you are calling, and what kind of problem you are having with your PC. Obviously if your problem is a flaky hard disk, you're much more likely to be asked about your hard disk interface and other storage devices than about your mouse or sound card. The following items are however general information that will be of use in most cases:
Next: Pre-Call Preparation