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I cannot get the ZIF socket to loosen so I can remove the processor that is in it
Explanation: The ZIF socket holding the processor seems to be "stuck" and cannot be loosened.
Diagnosis: This occurs quite frequently, especially with older motherboards. These boards have had the same processor sitting in them often for years and they can become rather "comfortable" in their present position. It is usually possible to extricate the processor, but you must be careful not to break the socket, or you can basically toss the motherboard (and maybe the CPU as well.)