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The mouse is recognized by the system and there are no error messages, but I cannot move the mouse pointer in one or both directions (horizontal or vertical axes)
Explanation: The mouse is recognized by the system and the cursor (or pointer) comes up on the screen, but there are problems trying to move the pointer. Either the pointer does not move at all, or it only moves up-and-down or left-and-right.
Diagnosis: One cause of this problem, especially if the pointer only moves in one axis, is physical obstruction of the rollers within the mouse that are moved by the mouse ball to cause the mouse to work. Driver problems can also cause this behavior, as can electrical failure of the mouse itself (which is unusual).