JulienDarnell
10-02-2009, 11:15 AM
Hello all,
This is my first post on these forums and I am in desperate need of help.
I am running a Dell Optiplex GX620 for reference.
While trying to install something, I have mistakeningly installed what I learned to know as the "Advanced Virus Protection" virus. From what I have learned and seen on my PC, this virus invades the reg and makes it so you need to use its own software to get rid of it but makes you pay and then doesn't fix or give you money back. I knew better than to do this so I tried the stardard ways of removing malware. Scans, remove programs, all that. But for one, it doesn't allow you to open task manager and or Add Remove Programs or download any other malware remover program. It even tells you it can't reach a site if it has the keywords of "Malware" "virus remover" or anything of the sort. (It didn't let me go to Norton's site or any other remover site)
But here is the new problem, after attemping many different remedies to this problem, I finally got the idea to run it in safe mode. After trying the stadarn F8 proceedure, and failing, I found a way to do it manually ie: going through the Utility and chaning the settings in something called BOOT.iai or something like that, this was so it would manually reboot in safe mode. After I did this it shuts down and doesn't start back up. I can hear the drive running but there is nothing on my monitor. I checked the input and my monitor starts up and says ACER and then says 'No Signal' and then the light turns orange for sleep mode. I have no idea what to do now that it won't start up. This is my mothers PC and I was using it for webdesign and such but it is her link to her work and school. So this needs to be fixed ASAP, please please please help me out guys! If there is any other way around this besides wiping the drive it would be amazing but if not, I am willing to save the PC and wipe it.
Thank you so much in advance and I am sorry for the long post but I wanted to be specific as possible.
This is my first post on these forums and I am in desperate need of help.
I am running a Dell Optiplex GX620 for reference.
While trying to install something, I have mistakeningly installed what I learned to know as the "Advanced Virus Protection" virus. From what I have learned and seen on my PC, this virus invades the reg and makes it so you need to use its own software to get rid of it but makes you pay and then doesn't fix or give you money back. I knew better than to do this so I tried the stardard ways of removing malware. Scans, remove programs, all that. But for one, it doesn't allow you to open task manager and or Add Remove Programs or download any other malware remover program. It even tells you it can't reach a site if it has the keywords of "Malware" "virus remover" or anything of the sort. (It didn't let me go to Norton's site or any other remover site)
But here is the new problem, after attemping many different remedies to this problem, I finally got the idea to run it in safe mode. After trying the stadarn F8 proceedure, and failing, I found a way to do it manually ie: going through the Utility and chaning the settings in something called BOOT.iai or something like that, this was so it would manually reboot in safe mode. After I did this it shuts down and doesn't start back up. I can hear the drive running but there is nothing on my monitor. I checked the input and my monitor starts up and says ACER and then says 'No Signal' and then the light turns orange for sleep mode. I have no idea what to do now that it won't start up. This is my mothers PC and I was using it for webdesign and such but it is her link to her work and school. So this needs to be fixed ASAP, please please please help me out guys! If there is any other way around this besides wiping the drive it would be amazing but if not, I am willing to save the PC and wipe it.
Thank you so much in advance and I am sorry for the long post but I wanted to be specific as possible.