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Troubleshooting and Your Mental State
Very few people seem to understand how incredibly important the mental state is of the person who is attempting to troubleshoot a system. I have personally seen many times (and often with myself as the subject) the difference between a person in the right mental state and one who is not, in the ability to identify and correct system problems. It can easily be the difference between a problem that is fixed in minutes and one that languishes for hours or days.
I would urge all troubleshooters to read this section and keep these rules of thumb in mind as you try to work out your PC problems. If you get stuck, come back and refer to them again. You may be surprised how much just thinking about the problem the right way can make it much easier to solve.